AWS ML BlogTuesday · June 9, 2026FREE

Build an agentic incident triage assistant with Amazon Quick and New Relic

This post from the AWS ML Blog demonstrates how engineering teams can build a custom incident triage assistant using Amazon Quick, an AI agent service. The assistant integrates with New Relic's Model Context Protocol (MCP) Server and Asana through native integrations. From a single prompt, the agent investigates incidents, assembles a root cause analysis (RCA) brief with evidence links, and creates a tracked Asana task for handoff. The workflow is designed to reduce manual effort during time-sensitive incident response. The guide provides step-by-step instructions for setting up the agent, configuring the New Relic MCP server to fetch observability data, and using Asana for task management. This approach aims to streamline incident triage by automating repetitive tasks, allowing engineers to focus on resolution. The post is part of a series on applying agentic principles to operational workflows.